February 29, 2016
Today I’d like to share with you significant changes that will improve
processes and bring structural clarity to Computer Services at Virginia
Wesleyan College. To start, the department, led by Chief Information Officer
Robert Leitgeb, has been renamed the Office of Information Technology Services,
or IT Services. Over the years, the department has grown to fulfill a broader
role—much more than what was reflected by the name Computer Services. This
update is needed to properly reflect new and future institutional engagements
and strategic alignment.
A number of internal changes have been made as well. Here is a breakdown of IT
Services' functions and evolving staff roles:
Enterprise Resource Services
This division of IT Services will remain mostly unchanged in function—a strong enterprise data focus. Personnel will support enterprise applications such as Colleague and partner applications like Hobson's Radius. With Ellucian's Action Plan on the horizon, progress will surely begin to advance quickly in this area. Enterprise Resource Services is critical in the work to advance business process improvements. Staff includes:
Greg Baptiste, Enterprise Systems Administrator
George "RP" Patillo, Enterprise Resource Programmer/Business Analyst
Glen Johnson, Enterprise Resource Programmer
Technical Operations
This is the division for the physical delivery of digital services, incorporating all network and end-user support efforts at Virginia Wesleyan. Staff includes:
Terry Critser Systems, Administrator/Helpdesk Supervisor
Marcia Williams, Network Administrator/Business Analyst Lead
Business Analyst Team
Marcia Williams will oversee this charge with RP Patillo. The team will assist campus departments in discovering business process improvements that align with institution-wide strategic goals.
Project Management
As IT Services begins the process of strategically aligning with departments at the college, the inevitable outcome will be...more projects. As resources are scarce, proper management of projects will be critical to the quality and success of their implementation. This function will be led by:
John Aird, Senior Technologist/IT Project Manager
Helpdesk
In the future, we see a Helpdesk that is separated from any system or network focus. As this area expands, the focus will be on end-user support. Eventually, we will see a more formal network services division begin to emerge. Until then, Helpdesk technicians will have a specialty focus while primary efforts extend to tier 1 support for all end-user issues (senior management serves as tier 2 support). Terry Critser will oversee this area while maintaining his system administration duties. Staff includes:
Jordan Merritt, Helpdesk Technician/Network Specialist
Scott Harvey, Helpdesk Technician/System Specialist
Should you have any questions about the Office of Information Technology Services, please feel free to contact me or Robert Leitgeb.
Enterprise Resource Services
This division of IT Services will remain mostly unchanged in function—a strong enterprise data focus. Personnel will support enterprise applications such as Colleague and partner applications like Hobson's Radius. With Ellucian's Action Plan on the horizon, progress will surely begin to advance quickly in this area. Enterprise Resource Services is critical in the work to advance business process improvements. Staff includes:
Greg Baptiste, Enterprise Systems Administrator
George "RP" Patillo, Enterprise Resource Programmer/Business Analyst
Glen Johnson, Enterprise Resource Programmer
Technical Operations
This is the division for the physical delivery of digital services, incorporating all network and end-user support efforts at Virginia Wesleyan. Staff includes:
Terry Critser Systems, Administrator/Helpdesk Supervisor
Marcia Williams, Network Administrator/Business Analyst Lead
Business Analyst Team
Marcia Williams will oversee this charge with RP Patillo. The team will assist campus departments in discovering business process improvements that align with institution-wide strategic goals.
Project Management
As IT Services begins the process of strategically aligning with departments at the college, the inevitable outcome will be...more projects. As resources are scarce, proper management of projects will be critical to the quality and success of their implementation. This function will be led by:
John Aird, Senior Technologist/IT Project Manager
Helpdesk
In the future, we see a Helpdesk that is separated from any system or network focus. As this area expands, the focus will be on end-user support. Eventually, we will see a more formal network services division begin to emerge. Until then, Helpdesk technicians will have a specialty focus while primary efforts extend to tier 1 support for all end-user issues (senior management serves as tier 2 support). Terry Critser will oversee this area while maintaining his system administration duties. Staff includes:
Jordan Merritt, Helpdesk Technician/Network Specialist
Scott Harvey, Helpdesk Technician/System Specialist
Should you have any questions about the Office of Information Technology Services, please feel free to contact me or Robert Leitgeb.
